Eshmart Hair – Returns & Refunds Policy (Premium Customer Care Standard)
Effective January 2026
At Eshmart Hair, our priority is to ensure that every customer receives premium-quality wigs, bundles, closures, frontals, and accessories with full confidence.
To maintain the highest hygiene, safety, and quality standards, we offer a clear and customer-friendly Returns & Refunds Policy outlined below.
1. Eligibility for Returns
To qualify for a return or exchange:
Items must be returned within 14 business days from the date of delivery.
Products must remain unused, uninstalled, unwashed, uncolored, and unaltered.
Items must be returned in their original packaging, including tags, lace, and protective seals.
For hygiene safety, any product showing signs of wear, tampering, or styling cannot be accepted.
Note: Lace cut, installed wigs, or bundles that have been unwrapped cannot be returned.
2. Return Process (Simple & Secure)
To request a return:
Email our Customer Care Team: Eshmartsupport@gmail.com
Include your order number, full name, and reason for return.
Once reviewed, you will receive:
Return approval
Step-by-step instructions
The designated return address (Lagos/International Hub, depending on your region)
We encourage customers to use a trackable courier service and keep proof of shipment.
3. Return Shipping Costs
Customers are responsible for the cost of return shipping unless the item delivered was:
Defective
Incorrect
Damaged during transit
If Eshmart Hair is responsible for the error, we will cover all return shipping fees.
4. Refunds
Once your item is received and inspected:
You will be notified by email within 3–5 business days.
Approved refunds will be processed within 7–14 business days to your original payment method.
Refund amount excludes:
Shipping fees
Customs duties (where applicable)
Important: Refunds will not be issued if the returned hair shows signs of usage, manipulation, or damage.
5. Exchanges
We are happy to exchange your order for:
A different length
A different texture
A different product of equal value (subject to availability)
If your selected replacement has a higher price, you will be required to pay the difference.
If it is lower in value, a refund of the balance will be issued.
6. Right of Withdrawal (International Customers)
For customers in regions where consumer withdrawal rights apply (e.g., the EU):
You may exercise your right to withdraw from your purchase within 14 calendar days from the date of delivery.
Notification must be made by email to: eshmartsupport@gmail.com
A withdrawal request form can be provided upon request.
7. Non-Returnable Items
For the safety and hygiene of all customers, the following items cannot be returned or exchanged:
Installed or worn wigs
Custom-coloured, custom-styled, or customized units
Final-sale or clearance items
Items with removed tags, altered lace, or missing packaging
Accessories such as wig caps, adhesives, combs, or care products
8. Quality Guarantee
Every Eshmart Hair product undergoes a triple-layer quality assurance check before dispatch.
In the rare event that your product arrives defective, incorrect, or damaged:
Report the issue within 48 hours of delivery
Include pictures/videos for faster verification
A replacement or full refund will be arranged immediately
9. Contact Us for Support
Milan Luxury Hair – Customer Care
📩 Email: eshmartsupport@gmail.com
📞 WhatsApp Support: +234
🌐 Website: www.eshmart.com
Our team is committed to giving every customer a premium luxury experience.