Privacy Policy – Eshmart Hair
Effective Date: 1st JANUARY 2026.
At Eshmart Hair, we are committed to protecting your privacy and handling your personal information with transparency, care, and integrity. This Privacy Policy explains how we collect, use, store, and protect your data when you access our website, place orders, or interact with our services.
This Privacy Policy should be read together with our Terms & Conditions, Refund Policy, and Shipping Policy, as they collectively govern your use of our website and services.
1. Information We Collect
When you interact with Eshmart Hair, we may collect the following categories of personal information:
Full name, email address, phone number, billing and shipping address
Account registration details and order history
Payment and transaction details (processed securely via third-party payment providers; we do not store full card details)
Communications sent via email, WhatsApp, social media, website forms, or customer support channels
Delivery, shipping, and logistics information required to fulfill orders
Information is collected when you place an order, create an account, request support, subscribe to updates, or otherwise engage with our brand.
2. How We Use Your Information
Your personal information is used strictly for legitimate business and operational purposes, including:
Processing, confirming, and fulfilling orders for raw donor, virgin, and Remy human hair products
Managing shipping, delivery timelines, customs documentation (for international orders), and order tracking
Communicating with you regarding orders, payments, refunds, returns, inquiries, and customer support
Enforcing our Terms & Conditions, Refund Policy, and Shipping Policy
Preventing fraud, unauthorized transactions, or abuse of our services
Improving our website, services, and overall customer experience
Complying with applicable legal, tax, regulatory, and accounting obligations
We do not sell, lease, or trade your personal information to third parties for marketing purposes.
3. Payments & Third-Party Services
All payments are processed through secure third-party payment providers. Eshmart Hair does not store or have direct access to your full payment card details.
To deliver our services, your information may be shared only when necessary with trusted third parties such as:
Payment processors
Shipping and logistics partners
Customs and delivery agents (for international orders)
Technology and website service providers
These parties are required to handle your data securely and solely for the purpose of providing their services.
4. Shipping, Delivery & Refund Alignment
Personal information such as your name, address, and phone number is required to fulfill deliveries as outlined in our Shipping Policy.
Refunds, returns, or exchanges are processed in line with our Refund Policy, and may require verification of order and identity details.
Delays, failed deliveries, or customs-related issues may require data sharing with logistics partners or authorities where legally required.
5. International Data Transfers
If you are accessing our services from outside Nigeria, your information may be transferred to, stored, or processed in other countries.
We take reasonable measures to ensure that such transfers comply with applicable data protection laws and international best practices.
6. Data Security
We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
While we strive to use commercially acceptable means to protect your data, no online transmission or storage system can be guaranteed to be 100% secure.
7. Your Rights
Subject to applicable laws, you may have the right to:
Request access to the personal information we hold about you
Request corrections to inaccurate or incomplete information
Request deletion of your personal data, where legally permissible
Withdraw consent to certain data uses
Requests can be made by contacting our customer support team. Please note that some data may be retained where required for legal, contractual, or operational purposes.
8. Policy Updates
Eshmart Hair reserves the right to update or modify this Privacy Policy at any time to reflect changes in our operations, legal requirements, or business practices.
Any updates will be posted on this page with a revised effective date. Continued use of our website or services constitutes acceptance of the updated policy.
9. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or how your personal information is handled, please contact our customer support team through our official communication channels.