RAW DONOR WAVY

Shipping & Returns Policy (Summary)

🚚 Shipping

• Orders are shipped from our Ibadan store or trusted partner factories

• Nationwide delivery across Nigeria + selected international shipping

• Tracking details provided after dispatch

• Delivery time varies based on location and courier

🔁 Returns & Exchanges

• No refunds — exchange only

• Requests must be made within:

  • Ibadan/Oyo: 24 hours

  • Other states: 48–72 hours

  • International: 72 hours

✅ Exchange Conditions

• Item must be unused, unworn, and unaltered

• No washing, cutting, coloring, or styling

• Original packaging, tags, and seals must be intact

• Wig must only be tried with a wig cap

• Must be returned in resalable condition

🔄 Exchanges

• Only for items of equal value

• Price differences must be paid

• All items go through quality inspection

⚠️ Damaged/Defective Items

• Report within 48 hours

• Provide photo/video evidence

• Replacement provided after verification

💰 Fees

• Return shipping paid by customer (except defective items)

• Possible handling/restocking fees after inspection

🚫 Not Eligible

• Used or altered items

• Late return requests

• Clearance/promotional items (unless defective)

📞 Contact

• Email: eshmarthair.info@gmail.com

• Phone: +234 812 958 0190