30-Inch Raw Vietnamese BONE STRAIGHT Wig | 4X4 closure Lace | 360g | Natural Black

Shipping & Returns Policy

Shipping Information

All orders are processed and dispatched from our Eshmart Hair store in Ibadan, Oyo State, Nigeria, or directly from our trusted partner factories when applicable.

We offer:

Nationwide delivery across Nigeria

International shipping to select global destinations

Once your order is shipped, tracking details will be shared to monitor delivery progress.

Delivery timelines may vary based on location, courier service, and order type.

Return & Exchange Policy

At Eshmart Hair, we prioritize quality, hygiene, and customer satisfaction. Due to the sensitive nature of human hair products, we operate a strict exchange-only policy.

❌ Cash refunds are not offered.

Return Eligibility Timeline

Requests must be initiated within the following timeframes after delivery:

Ibadan & Oyo State: within 24 hours

Other Nigerian states: within 48–72 hours

International orders: within 72 hours

Requests made outside these timelines will not be accepted.

Conditions for Exchange

To qualify for an exchange, all conditions below must be met:

Item must be unused, unworn, unaltered, and in original condition

No cutting, coloring, washing, styling, sewing, or chemical treatment

Original tags, seals, packaging, and accessories must remain intact

Wigs may only be tried on with a wig cap

Product must be returned in resalable condition

Any item showing signs of use or tampering will be declined.

Exchanges

Approved returns are eligible for exchange only, for items of equal value

Any price difference must be paid before processing

All exchanges are subject to quality inspection and approval

Damaged or Defective Items

If your item arrives damaged or defective:

Notify us within 48 hours of delivery

Provide clear photos or videos as evidence

Once verified, a replacement or exchange will be arranged at no extra product cost.

Fees & Return Shipping

Return shipping costs are borne by the customer, except in confirmed defect cases

Approved returns may attract handling or restocking fees, communicated after inspection

Non-Returnable Items

The following items are not eligible for return or exchange:

Used, altered, or customized products

Items returned outside the approved timeframe

Clearance or promotional items (unless defective)

How to Request a Return or Exchange

Contact us immediately via:

📧 eshmarthair.info@gmail.com

📱 +234 812 958 0190

Our team will guide you through the process.